On the day of your arrival, you can check in from 3 p.m. (upon request you can check in earlier)
On the day of your departure, we ask you to leave your apartment before 10 a.m.
After receiving the booking confirmation, you will receive our bank coordinates and the required amount of down payment to transfer. If you prefer, we can debit the amount from your credit card.
In our guest house dogs are welcome (on request only). For your four-legged friend, we will charge €15.00 (without food). Not every apartment is accessible for dogs, and you can bring it on request only. To consider other guests, dogs can only stay in the guest house and not in the main building. Thank you for your comprehension!
We are happy to provide a baby crib and child seat free of charge.
A tourist tax of EUR 2.10 per day/person will be charged directly on-site. Children under 14 years are excluded from the tourist tax.
You can park your car in the private parking lot or in the spacious parking garage.
In the entire house and in all Calluna-Apartments (villa and guest house) smoking is not allowed. On the balcony/terrace smoking is allowed. Thank you for your comprehension!
Unfortunately, cancellations cannot be avoided sometimes. If you were not able to start your holiday, please tell us as soon as possible.
In such cases, we offer you the following cancellation policies:
- Until 3 months before the start of your holiday you can cancel without being charged.
- Between three months and 28 days before the start of your holiday or if you must break off your trip early, arrive later, or no-show: You will have to pay the full price (100%) of your stay.
Travel Cancellation Insurance - Europäische Reiseversicherung
Should something come in between, you are fully covered by travel cancellation insurance. It could be that things do not go as planned and you cannot start or must return earlier - with your travel cancellation insurance you will be covered. Calculate the premium & purchase online. Here you can also see all the details of the insurance coverage including cancellation in the case of Corona. Südtirol Transfer - Your Connection Shuttle
The Südtirol Transfer connection shuttle takes you stress-free from your railway or bus station to Villa Calluna in Sand in Taufers. Book now: Südtirol Transfer-Shuttleservice
Hiking – ERSTMAL AUSBLENDEN
If you need hiking sticks you can borrow them for free at the villa.
Do you want to do the laundry? If you need, you can use the washing machine and dryer of the villa (for an extra charge).
Fresh, lime-free, and certified: This is our drinking water and the water of our swimming pool. Pure spring water from our mountains - to drink and to immerse yourself in.
Sometimes even when you are on holiday you want to know what is going on out there. That is why there is free Wi-Fi in the entire Villa Calluna*** & Dependance.
You can pay in cash (up to € 4.999), with a credit card (Mastercard or Visa), EC-card, or via bank transfer.